Privacy Policy

1. Information We Collect

Account information. When you create a TRIMLY account we collect your full name, email address, phone number and a password (stored in encrypted form — we never see or store your password in plain text).

Booking details. When you book an appointment we collect the service you selected, your preferred date and time slot, the contact name and phone number for the booking, and any notes you add for your stylist (for example, allergy information or styling preferences).

Loyalty & account activity. We track your Beauty Points balance, booking history and status (pending, confirmed, completed or cancelled) so you can view them from your account dashboard.

Technical & usage data. Like most websites, we automatically log basic technical details — browser type, device type and general usage patterns (such as which pages or service categories you visit) — to keep the site secure and to understand what's useful to customers.

2. How We Use Your Information

• To create and manage your account, and to authenticate you when you log in.
• To process, confirm and manage your salon appointments, including sharing the necessary booking details (name, phone number, service and time slot) with the salon you booked with, so they can prepare for your visit.
• To send booking confirmations, reminders and status updates.
• To calculate and credit Beauty Points, and to let you track your booking history.
• To improve our services, fix bugs, and keep the platform secure and reliable.
• To send offers, promotions or service updates — only where you've opted in, and you can opt out at any time.

3. Who We Share Information With

We do not sell your personal information. We share it only in these limited situations:

• Partner salons — the specific salon you book with receives the booking details needed to serve you (name, phone number, service, time and any notes).
• Service providers — trusted vendors who help us run TRIMLY, such as hosting and infrastructure providers, under confidentiality obligations.
• Legal requirements — if required by law, regulation, or a valid legal process.

4. Data Retention

We retain your account and booking information for as long as your account is active, so you can view your booking history and Beauty Points. If you delete your account, we remove or anonymize your personal information within a reasonable period, except where we need to retain limited records to meet legal or accounting obligations.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information from your account settings.
• Request deletion of your account and associated personal data.
• Opt out of promotional emails, SMS or notifications at any time.
• Ask us how your data is used or request a copy of it.

To exercise any of these rights, contact us at support@trimly.com.

6. Cookies & Tracking

We use essential cookies and similar local storage to keep you logged in and to remember your preferences (like a selected service filter) between visits. We don't use these to track you across other websites. You can control or clear cookies through your browser settings, though some features — like staying logged in — may not work properly without them.

7. Data Security

We use industry-standard measures to protect your information, including encrypted password storage and secure authentication. No online platform can guarantee absolute security, but we work to protect your data against unauthorized access, alteration or disclosure.

8. Children's Privacy

TRIMLY is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date above whenever we make changes, and we encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, reach out to us at support@trimly.com or +91 98765 43210, or visit us at 123, Beauty Street, Glamour City.